FAQ

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Product Information

1. Why do the arrows point away from our bodies when we wear the ARK crystal, but when we activate water, the arrows point toward the water?

The triangles delineate the optical axis; and while this is a radiative axis of the crystal, energy has the same double-vortex dynamic for the other axes. For instance, the orientation of the crystal when worn has the piezoelectric axis resting directly on the body. 

This can be considered an optimal orientation, as there is energy flux through the other vertices and faces of the crystal. This can be felt directly by placing the crystal in the palm of the hand with the apex up, the energy flux in the hand and meridians can be tangibly felt. 

So in short: the Z-or optical axis runs up and down, so when you are wearing the ARK crystal the Z-axis is aligned with your body and directing energy into it. As well, the X-axis is resting across the body, which is an optimal orientation of the crystal, as the piezoelectric or electromechanical axis is aligned with the electrical current of the heart, potentially resonating the crystal with the body's intrinsic electrical rhythm.

2. What is the effective radius of the ARK crystal's field?

Testing has shown that one ARK crystal has an effective radius of about 6 cm.

Important note: The effective radius is not the same as the maximum radius. The effective radius refers specifically to the distance from the crystal at which point we stop seeing maximal effects in our indicator test system (increased growth rate of plants). 

Effects may still be observed outside of this maximal effective radius. The effective radius refers to the range of the strongest effect of the ARK crystal, for instance in potentiating water.

3. Why is ARK crystal quartz lab grown and not natural?

The ARK crystal's quartz takes about 2-3 years to grow, and it is required to be lab grown so it is pure without any naturally occurring fractures. The molecular structure spec is specific [z-axis orientation], and grown as such to ensure that the electromagnetic treatment is maintained indefinitely.

4. How long after I remove my ARK Crystal will the water stay structured?

While studies indicate that the water will remain in its potentiated state, we suggest you drink it in a timely manner, as environmental factors can affect the water. Using the bottle with your ARK crystal allows for continuous exposure to its  coherent field of interaction.

5. How do I treat water with my ARK crystal?

Your ARK crystal can be used to structure, potentiate, or bring coherence to the molecular structure of water and other liquids, such as juices, wine, oils, and creams. 

You can use the bottle for convenience or you can make your own “charging station” at home. The liquid should be within 6cm of the ARK crystal. Testing has shown that one single ARK crystal has an effective radius of about 6 cm. The effective radius refers to the range of the strongest effect of the ARK crystal, for instance in potentiating water.

Simply put your liquid into a container (preferably glass) and suspend the container, centered over the crystal with the crystal's orientation markings (triangles) pointing up. Use blocks or some other common items that will safely elevate your container over the crystal on a flat, stable surface. Some of our community uses an upside down pyrex dish to create a platform for a water container, placing their ARK crystal underneath. The liquid will start increasing in intermolecular structure within 20 minutes of exposure to the crystal, with full saturation within 48 hours, depending on the liquid and size of the container.

IMPORTANT – Please do NOT place the ARK crystal in water or any liquid. Immersion is not required for treating water and should be avoided. Water can cause oxidation on the magnets in the ARK crystal’s saddle and result in staining the quartz. Our lifetime warranty does not cover damage as a result of immersion. Do not worry about general use; for example, if you are caught in the rain wearing your ARK crystal, simply  air dry or touch up with a cloth. ARK Crystal is NOT responsible for damage as a result of immersion.

6. What are the numbers on the ARK's saddle?

On the base of your ARK crystal tetrahedron is a unique 6-digit serial number. This allows you to easily identify your crystal from others, which comes in handy when building larger geometric structures with friends and family. To read correctly, the serial number begins with the 2 digits (marked with dots on each side) that distinguish the location of the crystal's x-axis, i.e. 'XD' 'XJ' 'XG'

The ‘X_’ demarcation denotes the x-axis, or electromechanical axis of the crystal. An example of a serial number would read: 'XD' - Y0 - 42

We strongly encourage you to take a photo of the base of your ARK crystal and the Certificate of Authenticity for your reference.

7. How do I know that the ARK crystal is "working"?

"Feeling" the crystal's field of interaction is not an indication of whether or not the crystal is fully functioning – some people do and some do not, irrespective of their sensitivity to energy fields or subtle resonance technologies. The technology's effect on water and plant biology is experimentally validated. The technology maintains a coherent field of interaction from its modulation by our Harmonic Flux Resonator (HFR) technology indefinitely, unless the crystal is damaged.

8. Why can’t I just put the ARK crystal in the water?

Please do NOT place the ARK crystal in water or any liquid. Immersion is not required for treating water and should be avoided. Water can cause oxidation on the magnets in the ARK crystal’s saddle and result in staining the quartz. Our lifetime warranty does not cover damage as a result of immersion.

The effective radius of the ARK crystal’s field allows users to place their crystal in proximity to the liquid to be activated - the bottle’s design is the perfect distance between the ARK and the water in the bottle.

Do not worry about general use; for example, if you are caught in the rain wearing your ARK crystal, simply  air dry or touch up with a cloth.

9. Everyone says they can "feel" the crystal, why can't I?

Everyone experiences energy differently, and even that can change. Our ARK community’s complete satisfaction is our top priority. That said, we would like to give you some things to consider.

"Feeling" the crystal's field of interaction is not an indication of whether or not the crystal is fully functioning – some people do and some do not, irrespective of their sensitivity to energy fields or subtle resonance technologies. The technology's effect on water and plant biology is experimentally validated. From the ARK community’s feedback, the experience may change over time, and the experience or “feeling” of the crystal can even be dependent on physical/emotional state.The technology holds a coherent field that is in resonance with the background energy of spacetime and geometrically resonates with water and quartz.

However, we understand the excitement around experiencing the ARK crystal’s field with the sense of “touch." You can try this exercise:

Place the ARK crystal in your hand (serialized base of the crystal in the center of your palm/triangular markings pointing up), at a time during the day/night that you feel most relaxed and undistracted.

Place your other hand (relaxed) about 3 inches above the crystal.

For several minutes, focus on your breath, taking inventory of any feeling in the center of your palms.

Community feedback reports feelings of “tingles” in their fingers, a slight pulsing sensation, or the feeling of a “thick air” between their palm and the crystal.

Again, being able to “feel” the field or not, is no indication of whether or not the crystal is "working". All ARK crystals are fully functional and are assembled and modulated with precision and care.

Orders, Shipping & Returns

1. When will my order arrive?

Domestic Orders (United States only) – All domestic orders are handled within 72 hours via USPS Priority Mail and require a signature upon delivery. Please except delivery within 3 to 5 business days (excluding public holidays).

International Orders (all countries except the Unites States) – All international orders are handled within 72 hours via UPS. Customs and fees must be fully paid before orders are delivered. You can either pay estimated customs and fees at checkout or when it arrives. Please except delivery within 5 to 10 business days (excluding public holidays).

2. My product arrived damaged. How should I proceed?

ARK crystals and accessories are manufactured under strict specifications and quality control. If you feel that you have received a product with a manufacturer defect (scratch, missing magnet, or component), please contact our ARK Support team at support@arkcrystals.com. Please include as many details as possible.

3. What is your Return Policy?

We offer a refund within the first 14 days after delivery of your purchase. If 14 days have passed since delivery, you will not be offered a refund or exchange of any kind. Thus, please make sure to notify us of your return request within 14 days after delivery of the item(s) – shipment tracking behind the proof.

Eligibility for refunds

Your item(s) must be unused and in the same condition as you received it.

It must also be in the original packaging with all its components.

To complete your return, we require a receipt or proof of purchase.

Only regular priced items may be refunded, sale items cannot be refunded.

Shipping costs are non-refundable.

4. Can I exchange my order?

We only exchange items if they are defective or damaged upon delivery. Please contact us by email so we can assist you.

5. Why do I have to pay customs duties and taxes for international orders?

ARK Crystal is bound as a licensed e-commerce company based in the USA, and must declare the actual value of the items we ship. We are required by law to correctly annotate customs/duty forms with the full value paid for items shipped along with the correct TARIC code for the item. 

To do otherwise would only cause delays in getting released from customs and may incur additional taxes and penalties. We apologize for the inconvenience of this added expense.

6. Can I calculate customs duties and taxes for my international order?

Yes, you can calculate customs, duties, and taxes on our Store's checkout page. Upon entering the shipping address information, you will be able to view all shipping options. 

One of these options will include customs duties/taxes as part of the total shipping cost. 

Safety and Care

1. Is there a disclaimer for the ARK crystal?

This notice is required by the Federal Food, Drug, and Cosmetic Act. The statements regarding this product have not been approved by the Food and Drug Administration. Any information that may be provided herein is not presented as a substitute, nor intended to be a substitute for medical advice, treatment or diagnosis. For a complete copy of this policy please refer to the Warranty & Disclaimer on our website.

2. Can I wear my ARK while swimming or showering?

Please do not swim or shower while wearing your ARK crystal. Immersion should be avoided. Water can cause oxidation on the magnets in the ARK crystal’s saddle and result in staining the quartz. Our lifetime warranty does not cover damage as a result of immersion. Do not worry about general use; for example, if you are caught in the rain wearing your ARK crystal, simply  air dry or touch up with a cloth.

3. Can I wear the ARK crystal with a pacemaker?

The ARK crystal and accessories contain magnets. There are 6 small cylindrical magnets within the saddle, as well as 3-6 magnets contained in the pendant. Please consult a physician for guidance on pacemaker safety with this device. Feel free to email our team at support@arkcrystals.comand request a copy of the Gauss Profile on the magnets used in the pendants and ARK. We encourage all users, regardless of the ability to wear the ARK crystal, to use the technology to structure their water.

4. Can I wear the ARK crystal while pregnant?

Please consult a physician for guidance on safety with this device while pregnant. We encourage all users, regardless of the ability to wear the ARK crystal, to use the technology to structure their water. Read our article on structuring water for more information.

5. Will I be allergic to the material of the ARK crystal and pendant?

The crystal is high purity, lab-grown quartz crystal. All metal components (including the chain) are titanium. While titanium is very well known for its biocompatibility, we recommend seeking advice from your healthcare professional if you have any concerns while considering your purchase.

6. Can extreme temperatures affect my ARK crystal?

Airport x-ray scans will not damage the crystal or its field of interaction. We do not suggest wearing it during the screening process. Its components are metal (titanium), and you may be asked to remove it from your body.

7. Can extreme temperatures affect my ARK crystal?

Always avoid extreme temperatures. Boiling water will damage the ARK crystal. Extreme weather conditions will not affect your ARK crystal, although we do not recommend leaving your ARK crystal in direct sunlight for extended periods of time or in the car on a hot day, as the titanium panels may heat up and cause discomfort when touched. "Freezing" temperatures in reference to quartz crystal are like the freezing temperatures for liquid nitrogen or even lower, which is not relevant to cold weather that your ARK crystal may experience.

Never immerse your ARK crystal in boiling water, this will absolutely affect the structure of the quartz. Immersion is not necessary to structure or potentiate water.

8. How do I clean the ARK crystal and accessories?

Over time, your ARK crystal and accessories may need to be cleaned from the accumulation of oils on your body and substances from other surfaces. To clean your personal ARK crystal use a high-grade natural vinegar solution or a jewelry cleaning spray. 

While avoiding harsh chemicals is preferred (in the interest of Planet Earth), to effectively disinfect your ARK crystals, especially when crystals are handled by others or used in your practice, you may want to consider using an alcohol-based jewelry cleaning solution or isopropyl alcohol. Use a spray bottle to apply and let everything air dry, touching up with a polishing cloth as needed.

Avoid submerging/soaking in any medium, as it may leave residue and expose the magnets inside of the saddle to the risk of rust.

9. How do I clean the ARK Water Bottle?

Remove the ARK crystal first. Hand wash all parts separately, using warm soapy water and a bottle brush, and let air dry. Before reassembling, ensure that all the pieces are completely dry. While filling the bottle, if some water gets into the bottom piece, unscrew it gently, dry it off, and then screw it back on securely.